Sale Items
Products marked as on sale are offered at a reduced price for a limited time while stocks last. Sale prices are already discounted and cannot be combined with any other discount code, promotional offer, or automatic discount. Sale items are sold as final sale and are not eligible for return or exchange unless the item is defective, in accordance with your rights under applicable warranty law. We reserve the right to end a sale, change sale prices, or limit quantities at any time without notice.
Returns and refunds
Please contact us within 30 calendar days of delivery to request an eligible change-of-mind return. Items must be unused, in the condition received and packed securely in the original packaging or a suitable protective box. Include your order number, the items being returned and the reason. Products sold as final sale cannot be returned for change of mind; this does not affect your rights for damaged, defective or incorrect items.
For an approved change-of-mind return, we refund the amount you paid for the returned items, less one $8 restocking fee per return, plus applicable refundable item tax. Original delivery charges are non-refundable. If your original order received free delivery, we do not deduct a delivery charge from your refund. We provide the approved return shipping label at no additional charge.
For example, if you paid $45 for an item plus $12.95 for delivery, your refund is $37 plus applicable refundable item tax. If you return $120 of eligible items from an order with free delivery, your refund is $112 plus applicable refundable item tax. Dollar amounts are USD; any currency conversion is handled by your payment provider.
Refund timing
We inspect returns within 5 business days of delivery to our warehouse. Once your return is approved, we process your refund to the original payment method and send you an email confirmation. After processing, allow up to 7 business days for the refund to appear, depending on your bank or payment provider. We do not send separate notifications when the parcel arrives or the inspection is completed.
Exchanges
Contact us before arranging an exchange. We process exchanges as a return and a new order, and waive the $8 restocking fee for an approved exchange. Normal shipping terms apply to the new order.
Damaged, defective or incorrect items
Contact us with your order number, a description of the issue and clear photos so we can arrange the appropriate remedy. No restocking or return-label fee applies to these claims. Where a full-order refund is provided because goods are damaged, defective or incorrect, we also refund the original delivery charge. Please report damage on arrival within 15 days and manufacturing defects discovered later within 60 days. These reporting requests and final-sale terms do not limit your rights under applicable law.
Contact and Canadian returns
Email usa.support@tankstreamdesign.com or use our website Contact page. Canadian customers should contact us before sending goods back so we can arrange the cross-border return.