Thank you for joining our adventure. If you're not completely satisfied with your purchase, we're here to help.

Shipping

Orders are processed and dispatched from our warehouse within 1–3 business days of being placed.

Once your order has been shipped, delivery timeframes are typically:

• United States: 3–7 business days

• Canada: 10–14 business days from the moment the order is placed

Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, peak periods, or customs processing.

Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

International Orders (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or customs fees determined by Canadian customs authorities. These charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may occasionally cause delivery delays beyond the estimated timeframe.

Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact our support team. We will work with the shipping carrier to investigate and help resolve the issue.

Returns and Refunds

Please contact us within 30 calendar days of delivery to request an eligible change-of-mind return. Items must be unused, in the condition received and packed securely in the original packaging or a suitable protective box. Include your order number, the items being returned and the reason. Products sold as final sale cannot be returned for change of mind; this does not affect your rights for damaged, defective or incorrect items.

For an approved change-of-mind return, we refund the amount you paid for the returned items, less one $8 restocking fee per return, plus applicable refundable item tax. Original delivery charges are non-refundable. If your original order received free delivery, we do not deduct a delivery charge from your refund. We provide the approved return shipping label at no additional charge.

For example, if you paid $45 for an item plus $12.95 for delivery, your refund is $37 plus applicable refundable item tax. If you return $120 of eligible items from an order with free delivery, your refund is $112 plus applicable refundable item tax. Dollar amounts are USD; any currency conversion is handled by your payment provider.

Refund Timing

We inspect returns within 5 business days of delivery to our warehouse. Once your return is approved, we process your refund to the original payment method and send you an email confirmation. After processing, allow up to 7 business days for the refund to appear, depending on your bank or payment provider. We do not send separate notifications when the parcel arrives or the inspection is completed.

Exchanges

Contact us before arranging an exchange. We process exchanges as a return and a new order, and waive the $8 restocking fee for an approved exchange. Normal shipping terms apply to the new order.

Damaged, Defective or Incorrect Items

Contact us with your order number, a description of the issue and clear photos so we can arrange the appropriate remedy. No restocking or return-label fee applies to these claims. Where a full-order refund is provided because goods are damaged, defective or incorrect, we also refund the original delivery charge. Please report damage on arrival within 15 days and manufacturing defects discovered later within 60 days. These reporting requests and final-sale terms do not limit your rights under applicable law.

Canadian Returns

Canadian customers should contact us before sending goods back so we can arrange the cross-border return.

Third-Party Retailers

If you purchased your item from a third-party retailer or store, please contact the retailer directly regarding returns or warranty claims.

Many retailers operate their own return policies and processes.

If you are unable to resolve the issue with the retailer, please contact us with:

• Your purchase receipt or invoice

• A photo of the item

We will work with you to find a suitable resolution.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Email: usa.support@tankstreamdesign.com
Phone: (760) 295-7891