I originally ordered the Maestro XL in dark brown... the order was filled wrong and I received a medium black Maestro instead. I needed the hat basically immediately because it was part of my halloween costume this year. I understand that things happen, but I contacted customer service and was pretty irritated and not sure I should try them again. Adriana contacted me right away and offered to let me pick another hat and they would send it free of charge. I picked one I thought would work. Adriana contacted me again with a different option that she thought would work better for my costume as I had discussed my plans for the hat. I received a beautifully crafted Goodwin in the rust color two days later. It fits great and clearly well made, and went with my costume perfectly. I love the hat, and I want to give kudos to Kooringals customer service and to Adriana in particular. Above and beyond. Will definitely be purchasing more hats from them in the future!
Nice hat....too big.
Over the moon ecstatic that I tried Kooringal!! No sweat line. High quality. fits like a glove. And continuous compliments. Strongly encourage to try one on!!
Unisex Felt Wide Brim Fedora - Goodwin
My husband loved his Valentine present. I originally ordered a size to small then called your company for a return. Your company provided a paid shipping label, helped me order the correct size and had it delivered in time for Valentine’s Day.