We currently ship within the United States and to Canada. Shipping costs are calculated and added at checkout. See our Shipping and Returns page for full details.
US orders typically arrive in 3 to 7 business days after dispatch, and Canadian orders in 10 to 14 business days from when the order is placed. Your confirmation and tracking emails will have the specifics for your order.
Please go to our Contact page or email usa.support@tankstreamdesign.com and our team will get back to you as soon as they can.
Orders are processed and dispatched within 1 to 3 business days, then typically arrive within 3 to 7 business days once shipped. You'll get a tracking number by email as soon as it's on its way.
Yes, Canadian orders typically take 10 to 14 business days from when the order is placed. Import duties, taxes and customs fees are set by Canadian customs and are the customer's responsibility, and customs processing can occasionally add to delivery time.
Please go to our Contact page with your order number and we'll work with the carrier to track it down and sort things out.
Please go to our Contact page within 30 calendar days of delivery to request an eligible change-of-mind return. Items must be unused, in the condition received and packed securely in the original packaging or a suitable protective box. Include your order number, the items being returned and the reason. Products sold as final sale cannot be returned for change of mind; this does not affect your rights for damaged, defective or incorrect items. For an approved change-of-mind return, we refund the amount you paid for the returned items, less one $8 restocking fee per return, plus applicable refundable item tax. Original delivery charges are non-refundable. If your original order received free delivery, we do not deduct a delivery charge from your refund. We provide the approved return shipping label at no additional charge. We inspect returns within 5 business days of delivery to our warehouse. Once your return is approved, we process your refund to the original payment method and send you an email confirmation. After processing, allow up to 7 business days for the refund to appear, depending on your bank or payment provider. We do not send separate notifications when the parcel arrives or the inspection is completed.
Please go to our Contact page to request a return. Once it's approved, we'll email you a return shipping label to send the item back.
Please go to our Contact page before arranging an exchange. We process exchanges as a return and a new order, and waive the $8 restocking fee for an approved exchange. Normal shipping terms apply to the new order.
No, guest checkout is available. An account just makes it easier to track past orders and check out faster next time.
Log in and view Order History, or use the tracking link sent to your email once your order ships.
Click 'Forgot your password?' on the login screen and we'll send a reset link straight to your inbox.
Kooringal started on Australia's beaches back in 1989, making hats built for the harsh Australian sun, and has grown into a brand worn on adventures around the world, including here in the US.
Each hat is built to hold up outdoors, whatever the conditions, while still giving real sun protection and a look that works from the beach to the trail.
Kooringal USA carries the same brand and design heritage, run as its own store for US and Canadian customers with pricing in USD.
Spot cleaning is the safest approach for most hats: dab any marks with a damp cloth and a mild, non-bleach detergent, patch testing on a hidden area first, then let it air dry indoors. Always check for a care label first, since it overrides general advice. For more tips, see our Care Guide.
Straw hats and 100% Australian wool hats should only ever be spot cleaned, never submerged in water. For wool, brush off dirt with a soft-bristle brush and use a lint roller for finer debris.
Check our size charts for adults and kids to find your fit. If you're between sizes, sizing up is usually the safer choice.